Frequently Asked Questions

Before contacting Member Support, please confirm whether your question has already been answered below!

Springboard America Overview

Why should I become a Springboard America member?
Who can join Springboard America and how do I join?
How are Springboard America survey results used?

Membership Account & Privacy

Why and how is the profile information you collect from me used?
How do I change my password or update my profile?
How do I unsubscribe?
How is my privacy protected?
I’ve forgotten my password

Rewards

What do I get for completing surveys?
How do you decide what to pay for each survey?
How do I redeem Survey Dollars?
Can you give me more information on Paylution?

About the Surveys

How many surveys will I get to complete?
How do I complete a survey?
For how long do surveys remain open?
I am not receiving many survey invitations - why is this?
What are Associate Surveys?
What are “Profilers” and the “Mosaic” and why should I complete them?
Why do I sometimes get asked questions which I have already answered in previous surveys?

Technical Questions

What browsers and operating systems do you support?
Sometimes I see my survey being redirected to samplicio.us, why is this?
I started my survey but can’t finish it when I try to return to it later. Why not?
I am not receiving any survey invitations – why is this?
I received an invitation, but when I click on the link all I can see is a blank Springboard America webpage.
What do I do if a question does not load properly or the "Next" button does not respond?

Mobile Surveys

Which mobile devices support Mobile Surveys?
Can I take a survey without downloading a mobile app?
What happens if I start the survey on my smartphone, then decide to complete it on my desktop (or vice versa)?

No answer to your question?

Contact our dedicated support team here.

Springboard America Overview

Why should I become Springboard America member?

Membership with Springboard America means you’ll be able to participate in surveys and discussions on a variety of topics. Members’ collective feedback is shared anonymously with the companies and policymakers who shape our country’s future – your opinions will make an impact! And as a thank you for participating you’ll be rewarded with Survey Dollars and entries into contests.

Who can join Springboard America and how do I join?

To join Springboard America, you must be willing to be part of an online research community composed of fellow Americans who want to voice their opinions, and be willing to take part in at least one survey every three months.

You must also be:
• A resident of the US
• 18 years of age or older
• Not working in market research or related industries

To join Springboard America you will be asked to complete a short survey telling us about yourself, then confirm your membership through an email.

How are Springboard America survey results used?

We are commissioned to design and oversee research to help our clients learn more about the values, attitudes, tastes and preferences of Americans. Our clients come from both the private and public sectors including the media, government bodies, not-for-profit groups, and private companies and your feedback helps these clients make more informed decisions based on what is important to Americans like you.

Account & Privacy

Why and how is the profile information you collect from me used?

The personal questions we ask (e.g. your employment status, education, income, ethnicity and race), help us make sure we have Americans from all backgrounds on Springboard America.

Your profile information is used to invite you to surveys that are relevant to you – for example, based on where you live, your age, your interests, etc. It is also used to aggregate our research results for analysis purposes – for example by male and female respondents – without having to ask you these same questions in every survey.

The contact information you provide allows us to contact you should you be the lucky winner of a contest.

All of your personal information and survey responses remain strictly confidential and are used only for legitimate research purposes. Your personal details are never passed on to the client without your consent.

For more information, refer to our Privacy Policy.

How do I change my password or update my profile?

To change your password, email address, or update your profile information, please login to the member portal, click “Edit Profile” and follow the directions.

How do I unsubscribe?

Simply click the unsubscribe link located at the bottom of all communications sent to you by Springboard America or send an email to support@springboardamerica.com with ‘Unsubscribe’ in the subject line.

How is my privacy protected?

All of your personal information and survey responses remain strictly confidential and your privacy is guaranteed. Your personal details will never be sold, exchanged, or distributed to any other party without your express consent.

For more information, refer to our Privacy Policy.

I’ve forgotten my password

If you’ve forgotten your password, simply go to the member sign in section, enter your email address and click the “Reset Password” button. An email with a link will automatically be sent to you.

Click on the link in the email and enter your new password twice. Please enter an alpha-numeric password between 6 and 12 characters including at least one number. Once confirmed, you can login to the member portal immediately.

Rewards

What do I get for completing surveys?

As a thank you for each survey you take, you will be rewarded with Survey Dollars or entry into contests to win gift certificates, products, or cash.

How do you decide what to pay for each survey?

We try to ensure that the amount we pay for each survey is appropriate given factors such as survey length or complexity.

Survey Dollars are specific to each survey you complete so 'Survey A' might be worth 2 Survey Dollars, 'Survey B' could be for 0.50 Survey Dollars and 'Survey C' may be a contest draw.

How do I redeem Survey Dollars?

Once you reach 50 Survey Dollars, you will be able to select the ‘Redeem Now’ button which appears below your Survey Dollars account summary (found in the Survey Dollars section of the member portal). This button will take you to a survey asking you to provide some information, including your preferred way of receiving your cash reward for an Amazon gift e-card, or through our trusted partner, Paylution.

Please note you will receive a link within 4 to 5 weeks to set-up your Paylution account. You will *NOT* be able to create a Paylution account before receiving your link. Once your Paylution account is set up, you can redeem for a direct secure bank deposit or a virtual Visa. You can view your accumulated Survey Dollars online by visiting the Springboard America member portal.

Can you give me more information on Paylution?

Paylution is a trusted third party through which you can redeem your Survey Dollars. By using a third party it gives you more flexibility in terms of how to receive your money. Currently you can redeem for a secure bank deposit or a virtual Visa card. You can view Paylution’s privacy policy here.

A full list of FAQs surrounding Paylution can be viewed here.

About the Surveys

How many surveys will I get to complete?

Typically, you will be invited to between one and four surveys each month. We encourage you to take part in all the surveys to which you are invited, but your participation is completely voluntary.

In order to be considered an active member of Springboard America we ask that you participate in at least one survey every three months.

How do I complete a survey?

You will receive emails inviting you to take surveys. Each survey invitation will contain a unique link which you can click on or paste into your browser’s address bar to access the survey. You can also sign in to your Springboard America member page to access your surveys. You will also find special surveys that only go to your member page and not to your email.

For how long do surveys remain open?

We try to give members plenty of opportunity to answer surveys, and the email invitation will state if there is a pre-determined close date/time for any given survey.

However, sometimes we need to gather opinions quickly and surveys will only remain open for a short time (e.g. when we are asking about a current issue where events may change quickly, when clients need a speedy ‘snapshot’ of public opinion, etc.).

I am not receiving many survey invitations - why is this?

The number of surveys you receive depends on the requirements and type of research we are conducting and how these fit with what we know about you. As we are sure you will understand, we cannot invite every person to every survey. Survey invites are instead sent according to quotas, within which selection is random. And we do our best to invite everyone to as many surveys as we can!

Be sure to answer all the Monthly Mosaic and Profiler surveys as this is the best way for us to get to know you better so that we can send you more relevant surveys in the future.

What are Associate Surveys?

From time to time, we may invite you to directly participate in a study being conducted by an ‘Associate of Springboard America’. Associates are Vision Critical clients who have subscribed to use our proprietary software to conduct their own studies directly. When you complete Associate studies you leave the SBA environment and are responding directly to third parties. To simplify the survey experience and ensure that you do not have to answer profiling questions that you have previously submitted to us, we will automatically send our Associate certain information about you such as your age, race, region, household income, gender, and other demographic information when you grant your consent to participate.


All survey data including any personal information you submit when completing these Associate studies is viewable by the Associate. Participation in these surveys is completely voluntary and you may choose not to participate if you wish. After completing an Associate survey you will then return to Springboard America.

What are “Profilers” and the “Mosaic” and why should I complete them?

Profilers are surveys on specific topics that ask questions about you (e.g. your use of mobile devices, how you consume media, how often you go shopping, etc.). The Mosaic is also designed to find out more about you, but it consists of a variety of topics designed specifically by our clients that month.

We will send you these surveys 1-2 times per month. The more we know about your interests, the more relevant surveys we can send to you.

Why do I sometimes get asked questions which I have already answered in previous surveys?

From time to time, you may feel you are being asked similar questions that you already answered in a previous survey. In some cases, we need to ensure we're collecting your most current response or opinion on a particular subject which may have changed from a previous response. In other cases, we track various opinions over time to understand how things may be changing.

Technical Questions

What browsers and operating systems do you support?

supported browsers

Sometimes I see my survey being redirected to samplicio.us, why is this?

This is a feature on Springboard America which ensures you get the chance to participate in more surveys, even if you have been disqualified the first time.

Here is how it works: you receive your usual invitation to participate in a survey. You start to complete the survey and unfortunately you receive the message that you do not qualify, or that we have already received the number of responses required for the research.

Click 'Next', wait a few seconds, and instead of us saying thanks for participating, you’ll go to a new screen that invites you to take another survey! This will happen whenever there are surveys available to complete:

samplicio.us

You will see your survey link being redirected to “samplicio.us” immediately before starting your survey. Please be assured this is a trusted link to the technology we use to provide you with more surveys.


You will be given up to three chances to participate in other surveys randomly. There may be times when you do not qualify for any of those surveys either, but this happens infrequently.

I started my survey but can’t finish it when I try to return to it later. Why not?

Always check your Participation History in the portal to see which studies are still 'Active' and which ones are 'Closed'. If you have any issues with re-accessing a survey please let the Support Team know so we can fix the error, and remember to include the Survey Code from the initial survey invite (usually begins with three letters).


I am not receiving any survey invitations – why is this?

If you are not receiving any invitations it may be worth checking whether the emails are being diverted into your junk folder. To ensure this does not happen, please add support@springboardamerica.com to your safe list.

I received an invitation, but when I click on the link all I can see is a blank Springboard America webpage.

You may need to update to the latest version of Flash player. Even though you may already have the plug-in on your computer, it is recommended you keep the player up to date to improve performance and stability. You can download upgrades by clicking on the link below:

http://get.adobe.com/flashplayer/

Please note these pages may take longer to load than a standard static page if you are on a dial-up connection.


What do I do if a question does not load properly or the "Next" button does not respond?

If you find that a question is not fully loaded or the ‘Next’ button is not responding, please try the following:
a) Click the refresh button on your browser. In most cases, this will load the question properly.
b) Ensure Adobe Flash is installed or is up to date and working. Our surveys rely on Adobe Flash to display some questions. To ensure your browser is working correctly with Flash, go to the link and follow the instructions on the page: http://www.adobe.com/software/flash/about/

Mobile

Which mobile devices support Mobile Surveys?

The following “touch” interfaces are supported:

iPhone iOS v3.0+
Android OS v2.2+
Blackberry OS v6.0+
Windows phone OS v7.5+

The following no-touch mobile devices are also supported:

Windows phone OS v7
Blackberry OS v4.6+

If your tablet has Flash installed you will be able to take the mobile survey on your tablet.

All unsupported devices will default to the non-touch survey experience.


Can I take a survey without downloading a mobile app?

Absolutely! We use mobile web technology such as HTML5 in order to make it as easy as possible for you to participate in surveys using your mobile phone without downloading a survey app.

What happens if I start the survey on my smartphone, then decide to complete it on my desktop (or vice versa)?

The system automatically detects the device being used, so the version of survey displayed is based on the device detected. You can easily start the survey on your smartphone, then resume the survey where you left off via your desktop and vice versa.